Zoom Video Conferencing

• Video conferencing made easy. Instantly connect with colleagues, friends and family no matter where they are.

• Enjoy crystal clear audio and high quality HD video streaming in real time.

• Secure data encryption to ensure your conversations remain private and secure.

The company has multiple branches and manages thousands of vendors who provide services to its customers. It was essential to stay connected to these stakeholders for business continuity even as COVID-19 disrupted normal operations. A virtual meeting platform was also required to streamline internal collaboration. While the team had tried various online communication apps’ free versions and also subscribed to a fee-based service offered by one of TTBS’ competitors, the results were disappointing. The key challenges with software systems used were: The number of participants in some of the conferences was high – free apps could not accommodate all the attendees invited for the session. Some of them also failed to support long-duration meetings and limited the number of meetings that could be scheduled in a week/month. Business Challenge Using multiple or different apps for internal collaboration and liaising with stakeholders was pointless. The organisation needed a robust unified communication tool that would help it streamline remote teamwork and match pace with changing business requirements. TTBS Solution As the official partner of Zoom Video Communications in India, TTBS offered Zoom Enterprise and Zoom Rooms to the customer. It helped them to connect their workforce and collaborate with vendors based in geographically dispersed locations. Device-agnostic collaboration with HD-quality video and audio was essential for a company that coordinates the delivery of professional services in multiple cities. The ease of configuration and usage, along with different meeting management features, made Zoom an ideal app for the customer. With the scope to include up to 1,000 video participants in a single conference or webinar, Zoom removed the company’s hurdle. Authorised users could organise any number of meetings without incurring extra charges. Zoom offered HD quality for video and audio. Its ambient noise cancellation feature allowed attendees to join a meeting from any location. The sessions could also be recorded in MP4/M4A formats for local or cloud storage. Security concern was resolved by a 256-bit AES application layer encryption for shared content and 256- bit TLS encryption for network connection. Zoom also came with role-based user security, waiting rooms, locked meetings, and domain restrictions. TTBS configured the app smoothly for the customer and activated all the features available with their chosen plan. And we provided this solution as a managed service with automatic upgrades, performance reporting, and technical support backed by a comprehensive SLA. It was difficult to keep the minutes of meetings as not all application

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